Making Remote Teams Work


Over the past 10 years the number of people working flexibly in remote teams  has increased by 80%. In some organisations this has happened organically, as more staff ask to work flexibly. In others it is part of a plan to reduce office costs, or meet customer expectations for 24/7 service. Whatever the reason, there is a need adapt working practices to enable these remote teams to work effectively.

One of the key differences between remote and co-located teams is the way in which people communicate. The casual conversation and “tap on the shoulder” question are commonplace in a traditional office. They can be good for reinforcing teamwork, but too many interruptions reduce productivity. Hardly surprising then that studies show remote workers to be more productive than their office based counterparts.

Remote workers still need to communicate with colleagues, but without a little planning this can end up as a raft of emails cc’d to half the company. In this article, Gregory Ciotti of Help Scout describes how a few ground rules have helped keep their teams connected and productive.

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